Returns & Refunds

Exchanges

We typically do not accept items for an exchange. Contact our customer service team to see if your order is eligible for an exchange (shipping fees may be charged). 

Returns/Refunds 

If the item was purchased by mistake, no longer needed, arrived late, or not as expected, we will accept the return, however, the return shipping cost will be deducted from your refund. The items(s) must be returned in the same condition the item(s) were received in. There cannot be any damage to the item(s) or the packaging. Everything, including direction paperwork (etc.) must be included.

If the item is returned and is not in resalable condition, there will be a restocking fee. Please make sure that you pack the item(s) securely in the box used to ship it back to ensure damage doesn’t occur in transit. 

You will be charged a restocking fee and return shipping will be deducted from your refund for the following situations: 

  • You claim the item is defective and it works when we receive it back
  • You claim the package is unopened or unused and this is false when we receive the package back 
  • You do not return item(s) in their original packaging, with all paperwork/accessories not included

We do not cover the cost of return shipping, and we are not responsible for any lost or damaged items when the customer chooses to send the item(s) back themselves. 

If any item(s) are shipped back to us outside the 30 days return period, with the exception of any returns our customer service team has approved, we will send the item(s) back to you, and also charge you for the cost of shipping it back out to you.  

Incorrect or Missing Items 

If you receive the wrong item, or any portion of the order is missing, we require that you notify our customer service team.

Contact us either by phone: (780) 413- 6068 or email: customerservice@purplebeautysupplies.com, for a return authorization.

Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s). If you received an incorrect item and would like to exchange it, we will provide a prepaid return label for your convenience. If a refund is requested, the original purchase price will be credited back to the original payment method once we receive the returned item(s).